Info
Shipping, returns and how to reach us.
The details
Shipping
We ship worldwide. Orders ship within 2–5 business days, then delivery takes:
- Canada & US: 3–7 business days
- UK & Europe: 5–10 business days
- Rest of the world: 10–20 business days
Shipping cost is shown at checkout, and you get a tracking link by email as soon as your order ships.
Orders outside Canada and the US may be charged import duties or taxes by your country's customs. These aren't included in our prices.
Please double-check your address at checkout. If a parcel comes back because the address was wrong, reshipping is charged again.
Returns & refunds
Send back an unworn, unwashed gaiter within 30 days of delivery for a full refund. Send us a message below with your order number to start a return.
Refunds go back to your original payment method and usually show within 5–10 business days.
Damaged, misprinted or wrong item
Message us within 30 days with your order number. We'll reply by email so you can send a photo. We'll send a replacement or refund you in full, and you don't pay return shipping.
Cancelling an order
Message us straight away. Orders start processing within a few hours, so the sooner the better. If processing hasn't started, we'll cancel and refund in full.
Lost or late parcel
No tracking within 7 business days of ordering, tracking stuck for 14 days (21 days for international orders), or marked delivered but not there? Message us and we'll sort it out.
Sizing & care
One size fits most adults. It stretches to fit.
Machine wash cold and hang to dry.
Still got a question?
Send us a message and we'll reply by email within 24 hours.