30-day returns
You have 30 days from delivery to return an item for a full refund, provided it is unworn, unwashed and in its original condition.
What we can't take back
Every Snow Jaws gaiter is printed to order specifically for you, so we can't resell a returned one. Items that have been worn or washed can't be returned for a change of mind.
Try it on. If it's not for you, send it back unworn within 30 days and we'll refund you in full.
Damaged, defective or wrong item
This is always covered. If your gaiter arrives damaged, misprinted, or it isn't what you ordered, email us within 30 days with your order number and a photo of the problem. We'll send a replacement or issue a full refund, your choice. You keep the faulty one and you don't pay return shipping.
Cancelling an order
If you change your mind before production starts, email us straight away and we'll cancel and refund in full. Production usually begins within a few hours of ordering, so the sooner you write the better.
Lost in transit
If you have no tracking 7 business days after ordering, tracking hasn't moved for 14 days (21 days for international orders), or it's marked delivered and you don't have it, email us. We'll open a claim with the carrier and sort you out.
Refund timing
Approved refunds go back to your original payment method. Your bank usually takes 5–10 business days to show it.
How to start a return
Email snow.jaws123@gmail.com or use the form on our Info page with your order number, and a clear photo if something is wrong with the item. We reply within 24 hours.
Nothing in this policy affects your rights under the consumer protection law where you live.